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Refund Policy

Karerihikers Refund Policy

Last Updated: [Date]

Thank you for choosing Karerihikers for your hiking needs. We understand that sometimes plans change, and you may need to cancel or modify your reservation. Our refund policy is designed to be fair and transparent, ensuring the best experience for our customers.

1. Reservation Cancellation

1.1. Full Refund:

  • If you cancel your reservation at least [X] days prior to the scheduled hike, you are eligible for a full refund.

1.2. Partial Refund:

  • Cancellations made within [Y] days of the scheduled hike will be subject to a partial refund, with a deduction of [Z]% of the total booking amount to cover administrative and planning costs.

2. No-Show Policy

2.1. No Refund:

  • If you do not show up on the day of your scheduled hike without prior notice, no refund will be issued.

3. Weather-Related Changes

3.1. Full Refund or Rescheduling:

  • In case of adverse weather conditions or unforeseen circumstances that might compromise the safety of the hike, Karerihikers reserves the right to cancel or reschedule the activity. In such cases, you will be offered the choice of a full refund or the option to reschedule the hike.

4. Refund Process

4.1. Refund Requests:

4.2. Processing Time:

  • Refunds will be processed within [X] business days after the approval of your request.

5. Booking Modifications

5.1. Free Rescheduling:

  • If you need to make changes to your booking, such as rescheduling to a different date, you may do so free of charge if the request is made at least [X] days before the original scheduled hike.

5.2. Administrative Fee:

  • Modifications requested within [Y] days of the scheduled hike may be subject to an administrative fee of [Z]% of the total booking amount.

6. Exceptions

6.1. Extreme Circumstances:

  • In exceptional cases, such as medical emergencies or unforeseen personal circumstances, we may consider refund requests on a case-by-case basis.

7. Contact Information

For any inquiries or assistance related to our refund policy, please reach out to our customer service team at [customer-service@karerihikers.com].

We appreciate your understanding and cooperation. Happy hiking!

Kareri Hikers