Kareri Hikers (“we”, “us”, “our”) operates https://karerihikers.com and provides guided trekking, camping and adventure tour services from Dharamshala, Himachal Pradesh. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.

By using our website, submitting an enquiry, or completing a booking, you agree to the practices described below.

1. Information we collect

Information you provide

Contact details — name, phone number, email address and postal address when you enquire or book.
Booking details — trek or tour selected, travel dates, group size, special requests, dietary or medical notes you choose to share.
Identity information — ID proof type and number when required for permits, insurance or checkout verification.
Payment-related data — transaction references and payment status. Card and UPI details are processed directly by our payment partner; we do not store full card numbers on our servers.
Communications — messages sent via our contact form, email or WhatsApp.

Information collected automatically

Usage data — pages visited, referring URL, browser type, device type and approximate location derived from IP address.
Cookies and similar technologies — used for site functionality, analytics and advertising measurement (see Section 5).
Session data — shopping cart contents stored in a server-side session while you browse.

2. How we use your information

We use personal information to:

Respond to enquiries and provide quotes for treks and tours.
Confirm bookings, process payments and send booking confirmations.
Coordinate guides, permits, transport, camping and safety arrangements.
Send important updates about your departure (weather, meeting points, packing lists).
Improve our website, services and customer support.
Comply with applicable laws, tax and accounting requirements.
Send marketing messages only where you have given consent or where permitted by law. You may opt out at any time.

3. Legal basis (where applicable)

We process personal data as necessary to perform a contract (your booking), with your consent (marketing, optional fields), to comply with legal obligations, and for our legitimate interests in operating a safe trekking business and improving our services — provided those interests are not overridden by your rights.

4. Sharing your information

We do not sell your personal information. We may share it only with:

Service providers — payment processors (e.g. Razorpay), email/hosting providers, analytics tools and cloud database services that help us run the website and bookings.
Local partners — guides, cooks, transport operators and permit authorities when needed to deliver your trek.
Authorities — forest departments, police or rescue services when required by law or in an emergency.
Legal requirements — if disclosure is necessary to protect our rights, safety, or to comply with a court order or government request.

Third-party services have their own privacy policies. We encourage you to review them when you interact with those services.

5. Cookies and analytics

Our site may use cookies and tags from Google Analytics, Google Ads and similar services to understand traffic and measure advertising performance. You can control cookies through your browser settings. Disabling cookies may affect some site features.

6. Data retention

We retain enquiry and booking records for as long as needed to fulfil the booking, handle disputes, meet legal obligations and maintain business records — typically up to seven years for financial records unless a longer period is required by law.

7. Data security

We use reasonable technical and organisational measures to protect your information, including HTTPS encryption, access controls and secure payment processing. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

8. Your rights

Depending on applicable law, you may have the right to access, correct, delete or restrict processing of your personal data, withdraw consent, or lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details below.

9. Children

Our services are not directed at children under 13. Treks may have minimum age requirements listed on each tour page. Parents or guardians must provide information for minors they book on behalf of.

10. International transfers

Your data may be processed on servers located outside your state or country (including cloud providers). We take steps to ensure appropriate safeguards where required.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes constitutes acceptance of the revised policy.

12. Contact us

For privacy questions, data requests or grievances, contact:

Kareri Hikers
Maitti, near Apna Ghar, Gharoh, Dharamshala, Himachal Pradesh 176216
Email: info@karerihikers.com
Phone: +91 82192 57443